Shipping Policy

Last updated: September 25, 2026

Shipping destinations

NimbleFresh currently accepts orders for delivery within the United States, subject to availability for your product and delivery address.

Some addresses, including PO boxes, military addresses, US territories, Alaska, and Hawaii, may have limited shipping options. Available options are displayed at checkout.

We do not currently offer international shipping.

Shipping costs

Available shipping methods and any shipping charges are shown at checkout before you place your order.

Any free-shipping offer applies only when its stated conditions are met.

Order processing and delivery estimates

Orders enter processing after payment is successfully completed and any necessary order checks are finished.

Available delivery estimates are shown on the product page or at checkout where supported. If no estimate is displayed, please contact contact@eoncommerce.org before ordering if you need delivery by a particular date.

Delivery estimates may depend on inventory availability, processing time, destination, carrier schedules, and the shipping method selected. Unless expressly guaranteed, delivery dates are estimates.

If we become aware of a significant delay, we will contact you with the available options, including cancellation and a refund where applicable.

Buy with Prime orders

Eligible customers who select Buy with Prime receive the delivery benefits displayed for their order.

Please refer to the delivery estimate shown during checkout and in your order details. Availability and delivery speed depend on the item, inventory, and destination.

Buy with Prime benefits apply only to qualifying purchases made using that option.

Fulfillment and packaging

Orders may be fulfilled through Amazon’s fulfillment network or another fulfillment provider used by NimbleFresh.

Items in the same order may arrive in separate shipments. Where available, tracking information will be provided for each shipment.

Battery-powered products

Some products contain lithium-ion batteries and may be subject to carrier or transportation restrictions. These restrictions can affect available shipping methods, delivery destinations, and delivery times.

Expedited shipping may not be available for every product or address. Please rely on the options and estimates displayed for your specific order.

Tracking your order

When tracking becomes available, we will provide it through your shipping confirmation or order details.

Tracking updates may take time to appear after a shipping label is created. If tracking does not update or your order is overdue, contact@eoncommerce.org with your order number.

Shipping addresses and order changes

Please verify your delivery address before placing your order.

If you notice an error, contact us immediately. We cannot guarantee an address change or cancellation after an order enters fulfillment.

If an order is returned because of an incorrect address or failed delivery, we will contact you to discuss reshipment or a refund. Any additional shipping charges will be explained before you agree to reshipment.

Missing or damaged deliveries

If your package is marked delivered but you cannot find it, check the delivery location, household members, and any building reception or mailroom, then contact us promptly.

If your order arrives damaged, retain the packaging and take photos if it is safe to do so. Contact us with your order number and a description of the issue.

We will investigate with the fulfillment provider or carrier and arrange an appropriate resolution. You are not required to resolve the matter solely with the carrier.

For a battery-powered product that appears swollen, leaking, overheating, or otherwise unsafe, stop using it and contact us before attempting to ship it back.

Returns

Please refer to our Return and Refund Policy for return eligibility and instructions. Do not send a return to the address on the original shipping package unless we specifically instruct you to do so.

Contact

For shipping questions, email contact@eoncommerce.org and include your order number if you have one.