Return and Refund Policy

At NimbleFresh, we want you to be satisfied with your purchase. If something isn’t right, please contact us at contact@eoncommerce.org with your order number.

Orders placed using Buy with Prime

Eligible Buy with Prime items can generally be returned free of charge within 30 days of delivery, subject to Amazon’s applicable Buy with Prime return policy. Any applicable extended holiday return window also applies.

To start a return, open your Buy with Prime order confirmation email, follow the link to your order details, and use the available return option. Follow the instructions provided for your item. If you need assistance, contact us at contact@eoncommerce.org.

Return eligibility, return shipping, and refund processing for these purchases follow the Buy with Prime terms applicable to your order. Those terms take precedence over the standard return conditions below wherever they differ.

Returns for other orders

For orders placed without Buy with Prime, you may request a return within 30 days of delivery.

Change-of-mind returns must be unused, clean, and in their original condition, with all included accessories and original packaging. This condition does not prevent you from reporting an item that is defective or arrived damaged.

To request a return, email contact@eoncommerce.org with:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos of the issue, if the item is damaged, defective, or incorrect.

Once your return is approved, we will provide the return address and shipping instructions. Please request authorization before shipping an item. Use only the return address we provide, rather than the address on the original shipping package.

Return shipping costs

For change-of-mind returns on orders placed without Buy with Prime, you are responsible for return shipping costs. Original shipping charges are not refundable for these returns.

If we sent the wrong item, or your item arrived damaged or defective, we will cover reasonable return shipping costs through the return method we arrange.

We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please contact us promptly if your order arrives damaged, does not work correctly, or contains the wrong item. We will review the issue and arrange an appropriate replacement or refund.

If a battery-powered item is swollen, leaking, overheating, or otherwise appears unsafe, stop using it and contact us before attempting to return it. We will provide appropriate instructions.

Refunds for orders placed without Buy with Prime

We will inspect your return and notify you whether your refund has been approved within 5 business days of receiving it.

Approved refunds will be issued to your original payment method within 5 business days of approval. Your bank or payment provider may require additional time to post the refund.

Refunds include the amount paid for the returned item and applicable tax, subject to the shipping terms above. If a return does not meet the stated conditions, we will explain any proposed refusal or reduction before resolving it.

If you have not received your refund within 10 business days of our refund confirmation, contact us at contact@eoncommerce.org.

Exchanges and cancellations

For orders placed without Buy with Prime, we do not offer direct exchanges. You may request a return and place a new order for the item you want.

To request a cancellation, contact us as soon as possible. We cannot guarantee cancellation once an order has entered fulfillment. If it has already shipped, the applicable return process will apply.

Your rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact

For return or refund assistance, email contact@eoncommerce.org.